oke66 FAQ

No. Each person may hold only one active account on oke66. If we detect multiple accounts registered to the same individual, email address, phone number, or payment method, we will close all duplicate accounts and may restrict future registration. This policy protects account security and prevents fraud. If you have forgotten your password or username, use the password-recovery form on the login page rather than creating a new account. If you believe your account has been compromised, contact support immediately.

We require a government-issued photo ID (passport, national ID card, or driver's license) and proof of address (utility bill, bank statement, or rental agreement dated within the last three months). Upload both documents via Account Settings → Verification on mobile or desktop. Our verification team reviews submissions within 24 hours. If documents are unclear or do not match your registered name, we will request resubmission. Once verified, your account is fully activated and you can deposit and withdraw funds.

Withdrawal requests are reviewed within 2 to 6 hours during business hours (Monday to Friday, 08:00–18:00 Jakarta time). Requests submitted on weekends or public holidays such as Idul Fitri or Idul Adha are queued and processed on the next business day. Once approved, funds are transferred to your registered payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank account) within 24 hours. You will receive an email confirmation when your withdrawal is approved and again when funds arrive.

Yes. We support deposits and withdrawals via mobile banking, local payment, online payment, and e-wallet through Virtual Account (VA) transfers. During deposit, select your bank and we will generate a unique VA number. Transfer the amount from your bank account to that VA; the deposit appears in your oke66 account within subject to verification. For withdrawals, provide your bank account number and we will transfer funds directly to your registered account. Bank transfers typically complete within 24 hours. We also support mobile banking, local payment, online payment, e-wallet, mobile banking, and local payment for faster processing.

Our weekly cashback is calculated on net losses (total bets minus total winnings) across all games during the calendar week (Monday 00:00 to Sunday 23:59 Jakarta time). Cashback is credited automatically on Monday morning and appears as a bonus balance in your account. The cashback percentage and minimum loss threshold vary by account status and are displayed in the Promotions section of the app. Cashback is subject to standard wagering requirements before withdrawal. Terms apply and are updated monthly; check the Promotions page for current details.

Before placing bets or playing games, read our Terms and Conditions and Legal NoticeThe Terms cover account eligibility, deposit and withdrawal policies, game rules for sportsbook betting (Liga 1, Piala AFF, Champions League, Premier League, MotoGP, badminton), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), slots (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), and esports markets (Mobile Legends, Free Fire, PUBG Mobile). The Legal Notice explains jurisdiction restrictions and data handling. Both documents are available in the footer and in Account Settings → Legal. Understanding these rules prevents disputes and ensures a smooth experience.

We protect your personal data through encryption, secure servers, and strict access controls. Your password is hashed and never stored in plain text. All data transfers between your device and our servers use TLS 1.3 encryption. We do not sell your data to third parties. Payment information (bank account, online payment, e-wallet, mobile banking, local payment, online payment details) is encrypted and stored separately from your account profile. KYC documents are retained for five years; transaction records for seven years; login history for two years. See our Privacy Policy for full details on data retention, user rights, and how to request a data download.

Standard support queries (account questions, game rules, payment help) receive a response within 24 hours on business days (Monday to Friday, 08:00–18:00 Jakarta time). Urgent matters (account security, suspected fraud, withdrawal delays) are prioritized and answered within 4 hours. Queries submitted on weekends or during public holidays such as Idul Adha or Imlek are queued and answered on the next business day. Contact us via in-app chat, email [email protected], or the support form in Account Settings. Include your username and a clear description of your issue for faster resolution.